Prospecta
Legal

Terms of Service

Rules governing access to the website and use of Prospecta Clientes' B2B prospecting solutions.

Effective date: 01/10/2026

1. Parties and acceptance

These Terms are entered into between PROSPECTA CLIENTES, registered under CNPJ 66.752.409/0001-72, headquartered at Av. Paulista, 1636, Bela Vista, São Paulo/SP, CEP 01310-200, and the contracting user or company. By creating an account, starting the trial or using the services, you confirm that you have read and accepted these Terms and the Privacy Policy.

2. Scope of service

Prospecta Clientes provides an integrated B2B prospecting solution made up of tools and services that may include LinkedIn prospecting, sales CRM, multichannel automation (LinkedIn, WhatsApp and e-mail), AI features and SDR as a Service, according to the contracted plan.

3. 7-day trial

  • New customers may try the solutions for 7 (seven) days, subject to availability and trial plan limits.
  • At the end of the period, access may be suspended if no paid plan is purchased.
  • Prospecta may end the trial in case of abusive use or breach of these Terms.

4. Account and access

Users are responsible for the accuracy of their registration data, for safeguarding their credentials and for all activity on their account and on any third-party accounts they connect (LinkedIn, WhatsApp, e-mail).

5. Responsibilities when using automation

Restrictions, blocks or suspensions imposed by third parties (such as LinkedIn or WhatsApp) on the user's accounts due to use contrary to their policies are the user's responsibility.

  • Comply with the terms, commercial policies and limits of integrated platforms, including LinkedIn's User Agreement and Professional Community Policies and WhatsApp/WhatsApp Business Terms and Business Policy.
  • Set reasonable volumes and cadences, avoiding behavior that may be deemed spam, harassment or abuse.
  • Have an appropriate legal basis to process the data of prospected contacts, acting as controller of that data.
  • Promptly honor unsubscribe requests and data subject rights requests.
  • Not use the services for unlawful, misleading or discriminatory content or content that infringes third-party rights.

6. Plans, payments and adjustments

Prices and conditions for each plan are shown on the pricing page or in a commercial proposal. Non-payment may result in suspension of access after prior notice.

7. Intellectual property

Prospecta Clientes trademarks, software, layouts and content are protected by law. Customers retain ownership of the data they enter into the platform.

8. Limitation of liability

  • Services are provided as available; we do not guarantee specific business results such as number of meetings or sales.
  • We are not liable for outages, changes or restrictions of third-party platforms (LinkedIn, WhatsApp, e-mail providers).
  • We are not liable for indirect damages, lost profits or lost opportunities.
  • To the maximum extent permitted by law, Prospecta's total liability is limited to the amount paid by the customer in the 12 (twelve) months preceding the event.

9. Cancellation

Customers may cancel at any time through our support channels (contato@prospectaclientes.com.br), subject to the conditions of the contracted plan. Prospecta may suspend or close the account in case of breach of these Terms. After cancellation, data will be handled according to the Privacy Policy.

10. Changes

These Terms may be updated. Material changes will be communicated, and continued use of the services after they take effect constitutes acceptance.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of São Paulo/SP are elected to settle any disputes, waiving any other, except where consumer jurisdiction rules apply by law.